Intercultural Communication & Management Training Services
Empower your workforce.|Engage diverse clients.|Enhance service delivery.|Transform your culture.
Why does culturalQ’s individual Cultural Intelligence and organisational Cultural Competence matter?
With over 51% of Australians coming from first- and second-generation migrant backgrounds, Australia’s societal fabric is more diverse than ever. This diversity shapes our workforce, client base, and the scope of our international interactions.
Today, organisations can no longer afford to overlook the impact of culture on their operations.
Building robust intercultural skills and fostering culturally competent organisational cultures offer a distinct competitive advantage in recruitment, employee engagement, customer satisfaction, and market reach—both in Australia and globally.
Are you prepared to leverage Australia’s diversity for your organisation’s success?
The culturalQ Advantage
MCCSA’s culturalQ program offers a unique blend of academic research and practical, real-world experience:
Tailored Solutions
Our training is customised to address your specific organisational challenges and goals.
Proven Expertise
As South Australia’s peak multicultural body for over 50 years, we bring unparalleled insights into diversity’s impacts, opportunities, and challenges.
Industry-Leading Methodology
Our training incorporates over 40 years of expertise from Robert Bean, one of Australia’s foremost interculturalists, with a 96% participant satisfaction rate.
Diverse Perspectives
Our facilitators are experienced professionals with lived experiences from various cultural backgrounds, enriching the learning experience.
Practical Outcomes
Gain actionable strategies to immediately improve your organisational cultural competence.
Compliance Assurance
Align directives such as the SA’s Multicultural Charter and position your organisation as a leader in diversity and inclusion.
Explore our Training Options
We offer tailored training to meet your unique needs, focusing on both individual growth and organisational development in Australia and overseas.
Key features:
- Flexible durations: From brief introductory sessions to comprehensive full-day workshops
- Customisable Suite: Mix and match modules to suit your team’s requirements and schedule
- Practical focus: Implement learnings immediately
Cultural Intelligence (CQ) – The personal
Cultural intelligence is an individual’s ability to understand their own and other cultures and to interact and work fairly and effectively in all situations characterised by cultural diversity. CQ training is the foundation of the organisation’s cultural competence development.
Key Outcomes:
- Develop a CQ mindset
- Strengthen interpersonal communication skills and build better relationships
- Foster mutual understanding, trust and confidence
- Enhance problem-solving and drive innovation
- Expand skill sets to support career development
- Boost teamwork, collaboration and customer service
- Thrive in diverse workplaces and client-facing environments
Cultural Competence – Organisational Foundations
Cultural competence refers to an organisation’s ability to deliver services and products inclusively and effectively, driven by culturally intelligent staff and managers. It is recommended that participants complete Cultural Intelligence training as a foundation. Our program equips leadership and management to apply a CQ perspective when analysing how diversity influences their organisation’s strategic goals and core functions.
Key Outcomes:
- Assess your organisation’s cultural competence and identify areas for improvement
- Develop strategies to foster an inclusive workplace culture
- Enhance innovation and adaptability
- Enhance employer of choice reputation for inclusive practices
- Meet legal compliance obligations and service standards
- Increase efficiency and profitability
How to Work with Interpreters and Translators
This specialised training equips participants with the essential skills and strategies to collaborate seamlessly with interpreters and translators.
Key Outcomes:
- Understand the roles of interpreters and translators
- Implement best practices for engaging language professionals
- Learn effective techniques for working with interpreters and translators
- Recognise and avoid cultural and linguistic barriers to communication
Conference and Corporate Presentations
Our Conference and Corporate Presentations provide an engaging overview of Cultural Intelligence (CQ) and Organisational Cultural Competence, designed for individuals and organisations working in culturally diverse environments.
The presentations provide core principles of CQ and/or Organisational Cultural Competence, highlighting how to foster inclusive and effective interactions.
Ideal for conferences and events, these presentations offer introductory insights, share evidence-based strategies, empower professionals and inspire action.
MCCSA’s Unique Positioning
As South Australia’s leading multicultural organisation,
MCCSA brings unparalleled advantages to your organisation’s training:
Deep Expertise
With a history spanning more than half a century, we have direct insights in the impacts, opportunities, and challenges of diversity.
Policy Influence
Our involvement in shaping diversity and inclusion policies across numerous industries ensures our training aligns with the latest governmental directives.
Holistic Approach
Based on the body of work of Robert Bean, one of Australia’s leading interculturalists, we combine academic research, practical experience, and community perspectives for a comprehensive learning experience.
Ongoing Support
Beyond training, we offer consultation services to help implement and refine your cultural competence strategies.
Meet the Expert Trainers
Our diverse team of trainers brings a wealth of personal and professional experiences to enrich your learning.
Hanaa’ Grave
Languages Spoken: Arabic, German, Spanish, English
Expertise: Community Development, International Studies, History, Sociology and Anthropology
Vasiliki (Vicky) Arachi
Languages Spoken: Greek, English
Expertise: Law, Forensics and Graphology, Government, Public Policy and Parliamentary Procedures, Migration
Ukash Ali Ahmed
Languages Spoken: Somali, English
Expertise: Refugee Advocacy, Community Health & Wellbeing, Mental Health, Sports, International Studies
Perrin Abbas
Languages Spoken: Hindi, Arabic, English
Expertise: Political Science, Psychology, Emotional Intelligence, Yoga and Meditation, Intercultural Dynamics, Sociology, Coaching
Somi Lindsay
Languages Spoken: Tamil, Malay, English
Expertise: Community Development, Governance, Science, Public Health, Arts, Dance and Culture
George Gouzounis
Languages Spoken: Greek, English
Expertise: Aged Care, Health Science, Hospitality Management, Training and Assessment
Florine Dsouza
Languages Spoken: Hindi, Marathi, English
Expertise: Commerce, Business Administration, Community Services, Counselling
Organisations We’ve Empowered
Our clients span various sectors and consistently report significant improvements in workplace culture, service delivery, and overall organisational performance.
Feedback from our clients on our training has been overwhelmingly positive, with a consistent 96% or higher satisfaction rate amongst participants. Some of our clients include:
“Exceptionally high quality, evidence based, practical information.”
Department of Human Services
“…this training is essential as we employ more diverse staff.”
St Andrews Hospital
“Passionate, well thought-out and planned delivery of tricky topics.”
WOMADelaide
“Very relevant [training], and the positivity of the trainers is infectious.”
South Australian Tourism Commission
“Excellent trainers, made the content much more relatable.”
Plenti Pty Ltd
“[This training] empowered [us] with relevant tools to use in professional and personal life.”
Independent Commission Against Corruption SA