Intercultural Training & Consultancy
Empower your workforce.|Engage diverse clients.|Enhance service delivery.|Transform your culture.
Why does culturalQ’s individual Cultural Intelligence and organisational Cultural Competence matter?
Australia and the world’s workforce is changing rapidly. Embrace diversity as a driver for inclusivity, innovation and productivity.
With 51% of the Australian population being from culturally and linguistically diverse backgrounds and a quarter born overseas, organisations can no longer overlook the impact of culture on their operations.
Building strong intercultural skills offers a competitive advantage in recruitment, employee engagement, customer satisfaction, and market reach—both domestically and internationally.
Are you prepared to leverage Australia’s diversity for your organisation’s success?
The culturalQ Advantage
MCCSA’s culturalQ program offers a unique blend of academic research and practical, real-world experience:
Tailored Solutions
Our training is customised to address your specific organisational challenges and goals.
Proven Expertise
As South Australia’s peak multicultural body for over 50 years, we bring unparalleled insights into diversity’s impacts, opportunities, and challenges.
Industry-Leading Methodology
Our training incorporates over 40 years of expertise from Robert Bean, one of Australia’s foremost interculturalists, with a 96% participant satisfaction rate.
Diverse Perspectives
Our facilitators are experienced professionals with lived experiences from various cultural backgrounds, enriching the learning experience.
Practical Outcomes
Gain actionable strategies to immediately improve your organisational cultural competence.
Compliance Assurance
Align directives such as the SA’s Multicultural Charter and position your organisation as a leader in diversity and inclusion.
Explore our Training Options
We offer tailored training to meet your unique needs, focusing on both individual growth and organisational development in Australia and overseas.
Key features:
- Flexible durations: From brief introductory sessions to comprehensive full-day workshops
- Customisable Suite: Mix and match modules to suit your team’s requirements and schedule
- Practical focus: Implement learnings immediately
Cultural Intelligence (CQ) – The personal
Cultural intelligence is an individual’s ability to understand their own and other cultures and to interact and work fairly and effectively in all situations characterised by cultural diversity.
Key Outcomes:
- Develop a CQ mindset
- Identify strategies for effective cross-cultural communication
- Recognise and mitigate unconscious biases
- Succeed in diverse workplaces and client facing environments
Cultural Competence – Organisational Foundations
Cultural competence is an organisation’s ability to ensure that services and products are provided inclusively and effectively. Our training program enables leadership and management to apply a CQ perspective to analysing the influences of diversity on their organisation’s strategic intent and core functions.
Key Outcomes:
- Assess your organisation’s current cultural competence level
- Identify key areas for improvement in policies and practices
- Develop strategies for creating an inclusive workplace culture
- Integrating cultural competence into operations
How to Work Effectively with Interpreters and Translators
This specialised training equips participants with the essential skills and strategies to collaborate seamlessly with interpreters and translators.
Key Outcomes:
- Develop your team’s skills to work with interpreters and translators
- Understand best practices for engaging language professionals
- Learn techniques for clear communication in multilingual settings
- Navigate language barriers and enhance organisational effectiveness
MCCSA’s Unique Positioning
As South Australia’s leading multicultural organisation,
MCCSA brings unparalleled advantages to your organisation’s training:
Deep Expertise
With a history spanning more than half a century, we have direct insights in the impacts, opportunities, and challenges of diversity.
Policy Influence
Our involvement in shaping diversity and inclusion policies across numerous industries ensures our training aligns with the latest governmental directives.
Holistic Approach
Based on the body of work of Robert Bean, one of Australia’s leading interculturalists, we combine academic research, practical experience, and community perspectives for a comprehensive learning experience.
Ongoing Support
Beyond training, we offer consultation services to help implement and refine your cultural competence strategies.
Meet the Expert Trainers
Our diverse team of trainers brings a wealth of personal and professional experiences to enrich your learning.
Hanaa’ Grave
Languages Spoken: Arabic, German, Spanish, English
Expertise: Community Development, International Studies, History, Sociology and Anthropology
Vasiliki (Vicky) Arachi
Languages Spoken: Greek, English
Expertise: Law, Forensics and Graphology, Government, Public Policy and Parliamentary Procedures, Migration
Ukash Ali Ahmed
Languages Spoken: Somali, English
Expertise: Refugee Advocacy, Community Health & Wellbeing, Mental Health, Sports, International Studies
Perrin Abbas
Languages Spoken: Hindi, Arabic, English
Expertise: Political Science, Psychology, Emotional Intelligence, Yoga and Meditation, Intercultural Dynamics, Sociology, Coaching
Somi Lindsay
Languages Spoken: Tamil, Malay, English
Expertise: Community Development, Governance, Science, Public Health, Arts, Dance and Culture
George Gouzounis
Languages Spoken: Greek, English
Expertise: Aged Care, Health Science, Hospitality Management, Training and Assessment
Florine Dsouza
Languages Spoken: Hindi, Marathi, English
Expertise: Commerce, Business Administration, Community Services, Counselling
Organisations We’ve Empowered
Our clients span various sectors and consistently report significant improvements in workplace culture, service delivery, and overall organisational performance.
Feedback from our clients on our training has been overwhelmingly positive, with a consistent 96% or higher satisfaction rate amongst participants. Some of our clients include:
“Exceptionally high quality, evidence based, practical information.”
Department of Human Services
“…this training is essential as we employ more diverse staff.”
St Andrews Hospital
“Passionate, well thought-out and planned delivery of tricky topics.”
WOMADelaide
“Very relevant [training], and the positivity of the trainers is infectious.”
South Australian Tourism Commission
“Excellent trainers, made the content much more relatable.”
Plenti Pty Ltd
“[This training] empowered [us] with relevant tools to use in professional and personal life.”
Independent Commission Against Corruption SA