Aged Care Sector Support
Enhancing Aged Care for Multicultural Communities
MCCSA is supporting aged care providers around Australia to improve services by:
- Developing workforce management initiatives
- Guiding AI adoption and business transformation
- Enhancing culturally appropriate care
- Preparing CHSP providers for the new in-home aged care system
Our goals:
- Build capacity in the CHSP and aged care sector
- Bridge gaps between diverse communities and aged care services
This project is funded by the Australian Government Department of Health and Aged Care.
This page provides valuable information for:
- CHSP Providers
- Aged Care Providers
- Sector Support and Development Providers
What We Do
We support aged care providers through a range of activities:
- In-person and online workshops on AI, Workforce Enhancements, and Cultural Intelligence in the Aged Care Sector
- One-on-one consultations with aged care providers across Australia
- Resource development and distribution
- Research on multicultural aged care needs
- Technology adoption guidance
- Networking and collaboration opportunities
We provide our services across Australia, and we are a member of the SA Sector Support and Development Network.
AI x Aged Care
Learn how we’re pioneering the use of Generative AI to support aged care providers and enhance their care delivery.
Get Started with AI – A Guide for CHSP Providers
This comprehensive guide introduces Aged Care Providers to the basics of Artificial Intelligence. Learn what AI is, how to work with it, and the 10 steps to writing better prompts. Discover practical implementations and strategies for integrating AI into your daily operations.
View or Download The Guide
AI-Powered Care: From Basics to Adoption
The aged care sector is one of the many industries that can greatly benefit from AI technologies. Hear from Aiden, the AI presenter created by MCCSA to guide you through this video series on AI adoption, and its applications in aged care.
1. Understanding AI & Its Potential in Aged Care
In this first video, we dive into the basics of artificial intelligence, explore its various subfields, and discuss how AI can revolutionise the aged care sector.
2. Introduction to Generative AI: Streamline your Daily Operations in Aged Care
In this video, we focus on a specific type of AI called Generative AI and how it can assist you with your daily business operations in aged care.
3. The 6 Steps You Need to Follow for Successful AI Adoption
In this video, we explore the 6 practical steps for implementing generative AI in your aged care organisation, and we discuss the necessary resources and infrastructure.
4. AI Adoption: Challenges, Ethics & Regulation in the Aged Care Sector
In the last video in our series, we address the common concerns and challenges surrounding AI, discuss its impact on the aged care workforce, and touch on the evolving regulatory landscape.
Rewrite, Refine, Reimagine: Using AI to update Your Aged Care Policies
This workshop, delivered by MCCSA in partnership with the Northern Collaborative Network, introduces you to the potential of AI in streamlining and improving Policies and Procedures development process.
Watch the Complete Workshop Now
In this workshop, we cover:
Rewrite:
- Automate repetitive tasks like formatting and referencing.
- Generate drafts based on pre-defined templates and data.
- Ensure consistency with existing policies and regulations.
Refine:
- Identify areas for improvement based on best practices.
- Streamline language for clarity and accessibility across diverse cultural backgrounds.
- Reduce the risk of errors and omissions.
Reimagine:
- Explore innovative approaches to P&P development that are inclusive and culturally sensitive.
- Improve collaboration and communication among staff.
Business Transformation
Discover initiatives to enhance your organisation’s governance, workforce, and volunteer management.
Becoming an Employer of Choice in the Aged Care Sector
This guidebook is a comprehensive resource designed to help aged care providers navigate the challenges of attracting and retaining skilled workers in an increasingly competitive landscape. It offers practical strategies across six key areas: Leadership, Talent Development, Cultural Competence, Technology, Processes, and Growth.
View or Download the Guide
open
Communication Skills for Volunteers Interacting with Diverse Older People
A series of videos to help volunteers develop the skills needed to effectively interact with diverse individuals in aged care settings. Whether you wish to share with your existing volunteers, or use these videos as part of their induction, these videos will equip the volunteers at your organisation with the knowledge and strategies to provide high-quality, culturally-intelligent support to the diverse older adults they interact with. (AI Disclaimer: This video series uses an AI-generated presenter.)
1. How to Have Meaningful Conversations
In this video, we identify some common communication errors, and then we discuss techniques that make conversations better, in order to create safe and meaningful experiences for older individuals.
2. Communicating with Older Adults Who Are Hearing Impaired
Hearing loss is a common problem caused by loud noise, disease, and genetic variations. Many older adults are hearing impaired, and they may find it hard to have conversations with friends and family.
3. Understanding Trauma and Offering Support
In this video we’re focusing on trauma-informed care. This approach is essential when working with older adults, especially those from diverse backgrounds. It acknowledges that past traumatic experiences can have a lasting impact on someone’s well-being, and how to provide support in a safe, sensitive way.
4. Understanding Boundaries, Privacy & Reporting
This video discusses establishing healthy boundaries, respecting privacy, and knowing how to report any concerns. These practices ensure a safe and trusting environment where older adults, especially those from diverse backgrounds, feel comfortable and protected.
Governance for CHSP Providers in CALD Communities
The workshop provides community service providers who offer help at home for older people in CALD communities with an understanding of the importance of governance, its key components, and how it can be effectively implemented.
Watch the Complete Workshop Now
Presented by Elena Muller (Timemakers Consulting)
Research
Explore our latest findings on CALD community needs and innovative approaches to multicultural aged care services.
Enhancing Aged Care Services for Diverse Communities
MCCSA and The New Mainstream conducted a study on how culturally and linguistically diverse (CALD) communities over 50 perceive and plan to access aged care services, revealing varying awareness levels and key barriers such as language difficulties and cultural expectations. The findings highlight the need for tailored, culturally competent approaches in aged care, including family-centered services, staff training, and diverse information channels to create a more inclusive system for Australia’s aging diverse population.
View or Download The Executive Summary
View or Download The Full Paper
Contact Us
For more information about this project:
Contact George Gouzounis, Aged Care Sector Support Coordinator